Returns & Exchanges
If something does not fit or is not right, you can return or exchange it within 7 days of delivery.
What can be returned
- Items that are unworn and unwashed.
- Items with all tags still attached, in the original packaging.
- Items sent back within 7 days of delivery.
What cannot be returned
- Items that have been worn, washed or damaged after delivery.
- Items without their tags.
- For hygiene reasons, sports bras and innerwear can be exchanged for a different size only if unworn with tags and hygiene strips intact.
How to start a return or exchange
Write to support@danmo.in with your order number, the item and the reason. We will confirm the next steps and arrange a pickup where available, or share the return address.
Cancelling an order
- You can cancel an order any time before it is dispatched by writing to us with your order number.
- Once an order is dispatched it cannot be cancelled, but you can return it after delivery under this policy.
Refunds
- Once your return reaches us and passes a quality check, we process your refund within 2 working days.
- Prepaid orders are refunded to the original payment method. Your bank may take 5 to 7 working days to show it.
- Cash on delivery orders are refunded to your bank account or UPI ID, which we will ask you for.
- Cancelled prepaid orders are refunded in full to the original payment method.
Damaged or wrong item
If you receive a damaged, defective or wrong item, write to us within 48 hours of delivery with photos, and we will replace it or refund you in full, including any shipping charge.